Frequently Asked Questions (FAQS)
There are several ways in which to bid in one of our auctions.
In advance of the sale:
ABSENTEE BIDS can be sent in the post, send your bids to
Stockton on Tees
Tel: 01642 750616
If you are already registered please login to enable you to access the bidding facility.
Once you are logged in and you have located the lot you wish to bid on 'click' on the 'bid' button, enter your maximum bid and continue to follow the on-line instructions until you have submitted your bid(s)
Via Invaluable if you are a new customer you will be asked to register.
The link below will take you to the Vectis sales currently on invaluable.com
Absentee bids can be left on the Invaluable website up until 2 hrs prior to the auction commencing.
ON THE DAY OF THE SALE LIVE BIDDING
For Live bidding via Invaluable.com you will need to register with Invaluable and then sign up for each month's sale.
You can also bid via the Vectis website, you will need to register with Vectis including completing your payment details and then on the morning of each sale Login to your account to 'Join' the auction. Details of how to do this can be found here.
If you attend the auction in person you will be asked to register upon arrival at the auction venue.
Please contact Vectis prior to the day of the auction. They will arrange for you to be involved live via telephone on the day of the sale. We will call you two or three minutes prior to the lot being offered for auction. There is no charge for telephone bidding.
Vectis Auctions cannot guarantee that all telephone requests will be honored due to the rising demand for telephone bidding, particularly at certain sections of the auction, it may be impossible to have a line available. Although Vectis Auctions will try to accommodate every request, we cannot be held responsible for any missed calls due to human or technical errors.
Vectis participate in 'live bidding' for all sales, to enable us to do this the following bidding increments will apply
|£5 - £50||£5|
|£50 - £200||£10|
|£200 - £700||£20|
|£700 - £1,000||£50|
|£1,000 - £3,000||£100|
|£3,000 - £7,000||£200|
|£7,000 - £10,000||£500|
Any postal, fax, internet or bids that have been telephoned in with odd figures will be rounded up, for example a bid for £56 will be rounded up to £60, or a bid for £222 will be rounded up to £240.
In the event of a 'tied' bid we will always accept the bid we received first.
Please Note: A reserve is set at 60% of bottom estimate for all Lots, if your bid does not meet this level you will need to bid again.
1: Go to the Login / Register page and either log in to the website using your usual Vectis Username and Password OR click on CREATE AN ACCOUNT to create new account.
2: After you have registered on the vectis web site visit the LIVE AUCTIONS page to view and bid live. Please note, auctions won't be visible until shortly before the auction time.
The standard charge for selling is open to negotiation depending on the value of your collection, the selling charge is all inclusive apart from a small insurance charge (also negotiable) plus VAT.
VAT is payable on the commission only and not the hammer price.
Whether you have been left a collection, are clearing out the loft or have just decided that now is the time to sell we are always happy to hear from people whether it's a one off or a large collection.
The first step would be to send us a list of your collection, include any images you can so that our specialists can give you the most accurate valuation possible. This is free of charge so you don't need to worry if you haven't fully committed to selling just yet.
You can send the details to our email address firstname.lastname@example.org or if you don't have access to a computer via traditional postal service.
Our specialist will give an estimated valuation based on the information supplied; we will also give a commission rate at this time so you have all the facts you need.
If you are happy with the valuation and commission rates given then all that remains is to get the collection to our head office or our Oxford Office. This can be done in a number of ways,
- Parcel up your collection and send to our Thornaby or Witney address*
- Take your collection to one of the number of Toy Fairs which we attend across the country
- Bring them into one of our offices* where you can talk through the process and speak to the specialist who will catalogue your collection
- For larger collections we can arrange a pick-up service for a charge - again this is negotiable depending on the size and value of your collection.
* Thornaby Head Office
* Oxford Office
Teesside Industrial Estate
Stockon on Tees
+44 (0) 1642 750616
West End Industrial Estate
+44 (0) 1993 709424
We work with a lead time of approximately 4-6 weeks, as all of your items are individually lotted, photographed and catalogued.
You will receive a letter to confirm we have received and booked in your collection - this will include the agreed commission rate and all necessary information
Approximately two weeks before the sale you will receive another letter to let you know the date of the sale and your Lot numbers
We may split your collection over a number of different sales depending on the type of items you have, in order to ensure we achieve the best possible prices for you
- All lots are entered with an automatic reserve of 60% of bottom estimate, however if you wish to place a reserve on any item this can be discussed with the Specialist
You will receive payment for your sold lots approximately 25 working days from the date of the sale in the form of a cheque, if you require an alternate method of payment this may be arranged - please speak to a member of our team before the sale.
If any items are unsold these will be placed into the next available auction without reserve - if you would like to discuss this please call the office as soon as possible after the sale
Full colour catalogues are available online to view and download
We hold approximately 60 sales each year
If you wish to speak to any of our team at any time through the auction process please do not hesitate to contact us on +44 (0) 1642 750616
If you have registered a payment card on your Vectis account and selected that 'Automatic Payment' is to be taken, then you do not need to do anything; an invoice will be sent shortly. Once this has been confirmed as paid by our accounts team, it is then passed onto the packing department, who will calculate any postage and packing costs. This will generate a second invoice; again, once confirmed as paid the item(s) will be dispatched to your registered delivery address.
You can check that you have a registered payment card on your Vectis account by logging in at http://www.vectis.co.uk/, select My Account next select Registered Payment Card if it shows as Edit Payment Details you have a card registered if not you can register a payment card.
You can click the Edit Payment Details Link to check you have selected 'Take Automatic Payments from this Card' if this is not selected you will either need to phone or email to give authorisation for Vectis to take payment from your registered card.
You can select Yes to automatically take payment for the next and future sales however it will not take effect for this payment. Please note you will need to re-enter your security code from the back of your card before saving.
Items will be shipped as quickly as possible but due to the high volume it may take up to 21 days to ship all parcels. If you are bidding in more than one of our auctions, we will where possible combine lots into one parcel to make shipping more economical.
If you are bidding in the room on the day of the sale you can pay by:
Cash - Pounds Sterling.
Credit card or Debit card
Absentee Bids / Telephone Bids / Website Bids
If you are not present on the day of the sale you can pay by:
Credit card or Debit card
You can register a payment card on the Vectis website, login at http://www.vectis.co.uk/ and select My Account, next select Registered Payment Card and input your card details.
If you would like us to take automatic payments for Lots won please select the Yes, if you leave it selected as No then you will either need to phone or email after each sale to give authorisation for Vectis to take payment from your registered card. (Please be aware this button cannot be selected after a sale to take payment retrospectively)
Items are packaged and shipped in relation to how quickly the invoices are paid, therefore if we automatically take payment from your card your items will move through the dispatch process more efficiently.
If you wish to pay by bank transfer, our bank details are as follows:
Handelsbanken, Ground Floor, Winder House, Kingfisher Way, Stockton-on-Tees, TS18 3EX
Sort Code: 40-51-62
Account Name: Vectis Auctions Ltd.
IBAN No. GB16HAND40516242076703
Swift Code: HANDGB22
You can also send us a cheque, made payable to Vectis Auctions Ltd to
Vectis Auctions Ltd,
Post and Packing
We ship world-wide, post and packing charges will depend on the weight, dimensions and value of the parcel.
Where ever possible we will pack all your winning bids within the one parcel.
Please contact the office for further details.
Yes all parcels are insured and traceable
We send via Courier or Royal Mail
How Do Vectis Grade Toys
We have endeavoured to describe items as accurately and as fairly as possible.
The terms we have used to define condition are detailed in the Condition Classification. The classification relates to the appearance of an item. No warranty can be given to the mechanical or electrical operation of any item. It must be understood that any description or assessment of an item or its condition must be regarded as opinion only, and cannot form part of any legal contract.
Where we have identified particular faults or damage to items it must be understood that reference to such faults does not imply the absence of others, nor does the lack of such a reference imply that an item is free of faults.
Prospective purchasers must satisfy themselves as to the suitability of lots before buying. Only in the event that an item should be found to be a deliberate forgery, could a transaction be rescinded. Once this is proven to the Auctioneers, then all money paid will be refunded, provided the item is returned within 7 days of the sale in the condition it was sold.
Do Vectis Test Toys for Working Order
No Warranty can be given to the mechanical or electrical operation of any item.
Items sold in our auctions are sold as collectors items. Mechanisms have not been tested unless otherwise stated in the lot description