Frequently Asked Questions
Bidding
Bidding
There are several ways in which to bid in one of our auctions.
In advance of the sale:
ABSENTEE BIDS can be sent in the post, send your bids to
Vectis Auctions
Fleck Way
Thornaby
Stockton on Tees
TS17 9JZ
Tel: 01642 750616
or
Email- admin@vectis.co.uk
Via the Vectis Website if you are a new customer you will need to register your details first.
If you are already registered please login to enable you to access the bidding facility.
Once you are logged in and you have located the lot you wish to bid on 'click' on the 'bid' button, enter your maximum bid and continue to follow the on-line instructions until you have submitted your bid(s)
Via The Saleroom if you are a new customer you will be asked to register.
The link below will take you to the Vectis sales currently on The Saleroom
Absentee bids can be left on the Saleroom website up until 2 hrs prior to the auction commencing.
ON THE DAY OF THE SALE LIVE BIDDING
All Vectis auctions are held live on-line via www.saleroom.com and www.vectis.co.uk
For Live bidding via The Saleroom.com you will need to register with The Saleroom and then sign up for each month's sale.
You can also bid via the Vectis website, you will need to register with Vectis including completing your payment details and then on the morning of each sale Login to your account to 'Join' the auction. Details of how to do this can be found here.
TELEPHONE BIDDING
As of the August 2023 auctions, there is a £100 minimum phone bid in effect.
If you would like to bid live via the telephone please contact us prior to the day of the auction on +44 (0) 1642 750616. On the day of the sale you will need to be available so that we can contact you via the telephone during the live auction. This option is available for ALL LOTS OVER £100 and there is NO CHARGE to you. We will call you several minutes prior to the lot being offered for auction.
We cannot guarantee that all telephone requests will be honoured due to the rising demand for telephone bidding. Although we will try to accommodate every request, we cannot be held responsible for any missed calls due to human or technical errors.
Bidding Increments
Important Notice
Vectis participate in 'live bidding' for all sales, to enable us to do this the following bidding increments will apply
| Value | Increment |
| £5 - £50 | £5 |
| £50 - £200 | £10 |
| £200 - £700 | £20 |
| £700 - £1,000 | £50 |
| £1,000 - £3,000 | £100 |
| £3,000 - £7,000 | £200 |
| £7,000 - £10,000 | £500 |
| £10,000+ | £1000 |
Any postal, internet or bids that have been telephoned in with odd figures will be rounded up, for example a bid for £56 will be rounded up to £60, or a bid for £222 will be rounded up to £240.
In the event of a 'tied' bid we will always accept the bid we received first.
Please Note: A reserve is set at 60% of bottom estimate for all Lots, if your bid does not meet this level you will need to bid again.
Buying
BUYERS PREMIUM
From June 1st 2023 the Buyer’s Premium for each lot will be 22.5% plus VAT (27%). Payment for lots can be made by Credit or Debit card (we accept all major cards), by Bank Transfer, or by cheque provided we have a bank guarantee or alternative arrangements have been agreed.
BUYERS PREMIUM FOR LIVE ON-LINE BIDDING VIA INVALUABLE Purchasers will be charged a total premium of 32% on the hammer price inclusive of VAT. This will include a charge made by Invaluable which will be shown separately on your invoice.
BUYERS PREMIUM FOR LIVE ON-LINE BIDDING VIA The-Saleroom Purchasers will be charged a total premium of 32.94% on the hammer price inclusive of VAT. This will include a charge made by The-Saleroom which will be shown separately on your invoice.
There is no additional charge for bidding via the Vectis Live website.
If you notice an error with our Catalogue descriptions please don't hesitate to contact us.
In the unlikely event the catalogue description does not match the image provided please contact us:
If you notice during or after an auction please note that we will always sell a lot based on the description rather than the image.
If you have any queries please contact us on + 44 (0) 1642 750616 or email admin@vectis.co.uk
Selling
The standard charge for selling is open to negotiation depending on the value of your collection, the selling charge is all inclusive, plus VAT.
VAT is payable on the commission only and not the hammer price.
Payment Details
If you have registered a payment card on your Vectis account and selected that 'Automatic Payment' is to be taken, then you do not need to do anything; an invoice will be sent shortly. Once this has been confirmed as paid by our accounts team, it is then passed onto the packing department, who will calculate any postage and packing costs. This will generate a second invoice; again, once confirmed as paid the item(s) will be dispatched to your registered delivery address.
You can check that you have a registered payment card on your Vectis account by logging in at http://www.vectis.co.uk/, select My Account next select Registered Payment Card if it shows as Edit Payment Details you have a card registered if not you can register a payment card.
You can click the Edit Payment Details Link to check you have selected 'Take Automatic Payments from this Card' if this is not selected you will either need to phone or email to give authorisation for Vectis to take payment from your registered card.
You can select Yes to automatically take payment for the next and future sales however it will not take effect for this payment. Please note you will need to re-enter your security code from the back of your card before saving.
Items will be shipped as quickly as possible but due to the high volume it may take up to 21 working days to ship all parcels.
Post and Packing
Whether you're buying a Star Wars figure or a Matchbox car - we can have your items securely delivered anywhere in the world.
Our in-house shipping service means we can safely and quickly dispatch your auction lots straight to your front door.
Our website displays the shipping cost on each individual lot, with discounts for combined postage.
Please see the chart below for costs:
We endeavour to deliver your parcels as fast as possible (average shipping 14 days), however in peak times, please note that shipping may take up to 28 days.
SHIPPING COSTS
UK POSTAGE PRICES (Plus VAT)
Small - £14.95 + £1.95 per additional small item
Medium - £19.95 + £4.95 per additional medium item
Large - £24.95 + £19.95 per additional large item
Extra large - quote or pick up only
For example
X1 medium (£19.95)
X3 small (£1.95 + £1.95 +£1.95)
£19.95 + £1.95 + £1.95 +£1.95 = £25.80 plus VAT
International postage costs
Shipping is automatically calculated for addresses within Parcel Force Zones 6,7,8 and 9 (see below for countries) --
Zone 6 Netherlands, Belgium, Luxembourg
Zone 7 France, Germany, Denmark,
Zone 8 Italy, Spain, Portugal, Greece
Zone 9 Rest of Europe select zone 9 in the drop down to see list of countries
Zones 6,7 and 8
Small - £34.95 + £4.95 per additional small item
Medium - £49.95 + £9.95 per additional medium item
Large - £64.95 + £19.95 per additional large item
X Large – Please contact us for a quote or collection option
Zone 9
Small - £34.50 + £9.95 per additional small item
Medium - £66.95 + £14.95 per additional medium item
Large - £89.95 + £19.95 per additional large item
X Large – Please contact us for a quote or collection option
PLEASE NOTE: Due to the automatic postal charges we are no longer able to combine shipping costs over multiple sale dates.
How Do Vectis Grade Toys
We have endeavoured to describe items as accurately and as fairly as possible.
The terms we have used to define condition are detailed in the Condition Classification. The classification relates to the appearance of an item. No warranty can be given to the mechanical or electrical operation of any item. It must be understood that any description or assessment of an item or its condition must be regarded as opinion only, and cannot form part of any legal contract.
Where we have identified particular faults or damage to items it must be understood that reference to such faults does not imply the absence of others, nor does the lack of such a reference imply that an item is free of faults.
Prospective purchasers must satisfy themselves as to the suitability of lots before buying. Only in the event that an item should be found to be a deliberate forgery, could a transaction be rescinded. Once this is proven to the Auctioneers, then all money paid will be refunded, provided the item is returned within 7 days of the sale in the condition it was sold.
Grading system
Mint - The item is in perfect condition
Near Mint - Almost perfect, any imperfections will be extremely minor
Excellent - The item will have had very careful use, with only small imperfections
Good - The item will have had more use, showing obvious imperfections
Fair - The item will have heavy signs of wear, showing major imperfections & may include repaints
Poor - The item will be in a very distressed condition, with many faults.
Plus may be used if an item is better than its classification suggests
Do Vectis Test Toys for Working Order
Items sold in our auctions are sold as collectors items. Mechanisms have not been tested unless otherwise stated in the lot description
How Do Vectis Grade Vinyl
Grading system
Mint - The record itself is in brand new condition with no surface marks or deterioration in sound quality. The cover and any extra items such as the lyric sheet, booklet or poster are in perfect condition. Records advertised as Sealed or Unplayed should be Mint.
Excellent - The record shows some sign of having been played, but there is very little lessening of sound quality. The cover and packaging might have slight wear and/or creasing.
Very Good - The record has obviously been played many times, but displays no major deterioration in sound quality despite noticeable surface marks and the occasional light scratch. Normal wear or tear on the cover or extra items, without any major defects, is acceptable.
Good - The record has been played so much that the sound quality has noticeably deteriorated perhaps with some distortion and mild scratches. The cover and contents suffer from folding, scuffing of edges, spine splits, discolouration etc.
Fair - The record is still just playable but has not been cared for properly and displays considerable surface noise; it may even jump. The cover and contents will be torn, stained and/or defaced.
Poor - The record will not play properly due to scratches, bad surface noise etc. The over and contents will be badly damaged or partly missing.
I have a problem with my Purchase
In the unlikely event that your Lot is not as described or has arrived damaged we would ask you to follow these simple steps.
- Please ensure you have fully read the catalogue description, including Grading classification and viewed all accompanying images.
- Understand the warranty or guarantee that was provided at the time of sale
- Contact us *HERE*, providing as much information as possible.
- Take photographs of any damage, particularly any damage to the outer shipping box if necessary and send to returns@vectis.co.uk
Only refunds and/or returns submitted through the link will be considered.
At Vectis Auctions we endeavour to provide complete and accurate Lot descriptions and our inhouse shipping team take pride in ensuring your lots arrive in excellent condition. However, on occasion things can go wrong. We hope to ensure that these are rectified to a mutual satisfaction in a timely and appropriate manner.
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