Vectis is the largest Toy and Collectables Auction House in the world processing over 50,000 lots annually. We hold over 90 auctions per year, specialising in over 18 collectable genres - and we are always looking to add to the repertoire.
Our team of collectable toy experts have a wealth of knowledge in all genres of collectables from Star Wars to Barbie, Trains to Military Figures, Matchbox to Vinyl, Sports Memorabilia to Pokémon and a whole lot more. Our family-owned company also includes an in-house Marketing team, a dedicated warehouse and packing department and a friendly customer service and administration team.
Are you a collector or have and interest in collectable toys; Do you want to work with your favourite toys for a living?
“Find a job you enjoy doing, and you will never have to work a day in your life.”
― Mark Twain
At Vectis, we believe that our employees are our greatest asset. We are committed to creating a positive and inclusive work environment where everyone can thrive and grow.
Current Vacancies
Full Job Description
Job Title: Office Manager
Job Type: Full-Time, Permanent
Salary: £30,000 to £35,000, per annum based on experience
Hours: 35 hours per week. 9am to 5pm Monday to Friday
About Us
Vectis is the largest Specialist Collectables Auction House in the world processing over 70,000 lots per year. With over 50 members of staff we process, pack and ship items all over the world. Our team of collectable toy experts have a wealth of knowledge in all genres of collectables from Star Wars to Barbie, Trains to Military Figures, Matchbox to Vinyl, Sports Memorabilia to Pokemon and a whole lot more.
The Role
We are seeking an experienced and proactive Office Manager to join our management team. This is a pivotal role assisting the Finance Director in overseeing our internal operations, manage the marketing and customer service teams, and supporting staff coordination across departments. The successful candidate will be a confident multitasker with strong leadership and communication skills.
This role also includes occasionally representing the company at industry events such as exhibitions and toy fairs.
Key Responsibilities
- Customer Relationship Management
- Supervise the Customer Service department to ensure timely, professional support to buyers and sellers.
- Monitor customer feedback and work to continuously improve the customer journey.
- Support client retention and satisfaction through CRM tools and strategies.
- Personally handle all escalated customer complaints with a calm, solution-oriented approach.
- Marketing Management
- Oversee the in-house marketing team and coordinate campaigns to promote auctions and brand awareness.
- Coordinate event logistics and support on-site operations and promotion.
- Ensure marketing strategies align with business objectives and deliver measurable results.
- Staff and Operations Management
- Manage day-to-day office operations, including scheduling, team coordination, and workflow optimization.
- Lead, mentor, and support staff across departments, fostering a positive and productive work environment.
- Monitor KPIs and report to Finance Director on departmental performance.
- Administrative Oversight
- Implement and refine office policies and procedures to ensure efficiency.
- Maintain compliance with legal, health, and safety standards.
Requirements
- Strong leadership and people management skills.
- Experience within marketing and/or customer service teams.
- Excellent organizational and multitasking abilities.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, digitally focused environment.
To Apply:
Please send your CV and a brief cover letter to Lisa Sutherland - lisa@hambletongroup.com
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
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