tel: +44 1642 750616
fax: +44 1642 769478
Vectis Auctions,
Fleck Way,
Thornaby,
Stockton on Tees,
TS17 9JZ,
England
Frequently Asked Questions (FAQs)
There are several ways in which to bid in one of our auctions.
In advance of the sale:
ABSENTEE BIDScan be sent in the post, send your bids to
Vectis Auctions
Fleck Way
Thornaby
Stockton on Tees
TS17 9JZ
Email- admin@vectis.co.uk
Vectis Website http://www.vectis.co.uk/ if you are a new customer you will need to register your details first.
If you are already registered please login to enable you to access the bidding facility. Once you have located the lot you wish to bid on 'click' the 'bid' button, enter your maximum bid and follow the on-line instructions until you have submitted your bid(s).
Artfact www.artfact/invaluable.com if you are a new customer you will be asked to register.
The links below will take you to the Vectis sales currently on artfact.com / invaluable.com
http://www.artfact.com/house/viewHouseSales.cfm?houseRef=BZ883C593M&type=current
http://www.invaluable.com/house/viewHouseSales.cfm?houseRef=BZ883C593M&type=current
Absentee bids can be left on the artfact website up until 2 hrs prior to the auction commencing.
ON THE DAY OF THE SALE LIVE BIDDING
All Vectis auctions are room and live on-line via www.artfact/invaluable.com
Live bidding via artfact/invaluable.com you will need to register with artfact https://sec1.artfact.com/services/register.cfm and then sign up for each month's sale.
If you attend the auction in person you will be asked to register upon arrival at the auction venue.
TELEPHONE BIDDING
Please contact one of the Vectis Staff prior to the day of the auction. They will arrange for you to be involved live via telephone on the day of the sale. We will call you two or three minutes prior to the lot being offered for auction. There is no charge for telephone bidding.
Vectis Auctions cannot guarantee that all telephone requests will be honoured due to the rising demand for telephone bidding, particularly at cerain sections of the auction, it may be impossible to have a line available. Although Vectis Auctions will try to accommodate every request, we cannot be held responsible for any missed calls due to human or technical errors.
BUYERS PREMIUM
We charge a buyers premium of 20% of the final price (plus VAT where applicable). Payment for lots can be made by credit card (we accept all major cards) or by cheque provided we have a bank guarantee or alternative arrangements have been agreed. A 2% clearance charge is made for credit card payment (3.1% for American Express) to cover bank costs.
BUYERS PREMIUM FOR LIVE ON-LINE BIDDING VIA ARTFACT Purchasers will be charged a total premium of 25% on the hammer price inclusive of VAT and credit card charges. This will include a 3% charge made by Artfact (this will be shown separately on your invoice). There is no VAT charged on lot prices.
The standard charge for selling is 20% plus VAT (VAT is payable on the commission only and not the hammer price). The commission charge is all inclusive apart from an additional 2% insurance charge (also subject to VAT). However, depending on the value of your collection the selling charge is open to negotiation.
PAYMENT DETAILS
Payment
Room Sales
If you are bidding in the room on the day of the sale you can pay by Cash - Pounds Sterling or Euros.
Credit card or debit cards.
Absentee Bids / Telephone Bids / Website Bids
Credit card or debit cards.
If you wish to pay by bank transfer, our bank details are as follows:
Barclays Bank,
Middlesbrough Business Centre,
The Tees Group (South)
PO Box 19,
Middlesbrough.
TS1 1QE
Sort Code: 20-56-74
Account: 90746967
Account Name: Vectis Auctions Ltd.
IBAN No. GB32 BARC 2056 7490 7469 67.
Swift Code: BARC GB 22
You can also send us a cheque, made payable to Vectis Auctions Ltd to
Vectis Auctions Ltd,
Fleck Way,
Thornaby, Stockton-on-Tees
TS17 9JZ.
We ship world-wide, post and packing charges will depend on the weight, dimensions and value of the parcel.
Where ever possible we will pack all your winning bids within the one parcel. Please contact the office for further details.
Yes all parcels are insured and traceable
We send via Courier or Royal Mail
Using the New Site
In order to use the site you will need to be registered with us. If you have not received a new log in name and password, you can click the Log In button, enter your e-mail address and use the password reminder. If you have been pre-registered, your new password will be automatically e-mailed to you.
If your e-mail address is unrecognised, you will need to re-register with us. (NB Your password will need to be at least 6 characters and contain at least 1 capital letter).
In order to gain full access to the site (e.g to view prices from previous sales etc.) you will need to register/log in to your account.
If you wish to place bids for current auctions, you will also need to register a valid credit/debit card. Prices Realised The prices realised from previous auctions are still available but you will now need to register/log in to your account to access these.
How do Vectis Grade Toys Entered into Auction
We have endeavoured to describe items as accurately and as fairly as possible.
The terms we have used to define condition are detailed in the Condition Classification. The classification relates to the appearance of an item. No warranty can be given to the mechanical or electrical operation of any item. It must be understood that any description or assessment of an item or its condition must be regarded as opinion only, and cannot form part of any legal contract.
Where we have identified particular faults or damage to items it must be understood that reference to such faults does not imply the absence of others, nor does the lack of such a reference imply that an item is free of faults.
Prospective purchasers must satisfy themselves as to the suitability of lots before buying. Only in the event that an item should be found to be a deliberate forgery, could a transaction be rescinded. Once this is proven to the Auctioneers, then all money paid will be refunded, provided the item is returned within 7 days of the sale in thecondition it was sold.